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Streamlined client interaction and agent response
When clients initiate contact by submitting their information while viewing a listing on houseful.ca, our customer engagement representatives vet their genuine interest in buying or selling. Agents receive notifications of high intent clients, review lead details quickly, and promptly claim or decline to ensure optimal performance.
Client initiated contact
- Clients submit general contact information while viewing a listing to request contact with an agent.
Engagement by customer engagement representative
- Household Customer Engagement Representatives contact clients who've shown interest.
Client vetting process
- Representatives vet clients to ensure genuine interest in buying or selling within a realistic timeframe.
- Verification that the client isn't already working with another agent.
Diverse lead readiness
- Some leads are ready to buy in the next three months, while others need nurturing.
- Agents should be prepared to work with both types of leads.
Notification of ready-to-buy clients
- Houseful sends a text to agents when a client in their area is ready to be matched with an agent.
- Lead offers consistently come from the same number: 88000.
Lead text and matching
- Lead text is sent to multiple agents in the area.
- Agents receive a lead offer text with a link to view the lead and specific area the client is interested in.
- Agents review the lead quickly, with a preview screen containing client details like buyer/seller status, location, and budget.
Review and response
- Agents review the lead and choose to claim or decline.
- Responding to lead offers is crucial; ignoring lead offers negatively affects performance.
- Utilize the snooze feature if unable to respond immediately, ensuring no negative impact on stats.
Declining and snoozing
- Failure to open and respond to lead offers negatively impacts performance metrics.
- Snoozing pauses lead offers, preserving stats; unsnooze when ready to receive offers again.
- Providing a reason for declining a lead is essential, as repeated unavailability might lead to multiple offers.
Performance impact
- Every agent claiming the lead is added to the queue.
- Quick response is vital; delays may result in the lead being unavailable.
- Winning or losing a lead does not impact future opportunities; claiming or declining promptly boosts performance.
Warm introductions
- In a warm introduction, the client is actively on a call with a household customer engagement representative.
- Agents can make a great first impression during this call, demonstrating expertise and experience.
- If it feels like a good fit, schedule a follow-up meeting.
Text introductions
- Occasionally, phone call introductions may not be possible, and text introductions may occur.
- Agents should claim the lead and contact the client; immediate communication is crucial.
- Agents can always locate referral contact information in the dashboard after winning the referral.
Not receiving texts from houseful?
If you're not getting lead opportunity texts, let us help you! Contact Houseful agent network support via email at agentsupport@houseful.ca or call us at 855-908-5906. Please share details like when you received the last text (if at all), your phone type, and cell phone carrier. We're here to investigate and assist you further. Find out more here.
Not receiving emails from houseful?
Having trouble receiving emails from Houseful? Here's how to fix it: Click here to find out how to fix it.
Refer to our FAQ’s for more detailed information and answers to these questions:
- How do I pause my account or pause lead offer texts?
- How does the lead offer queue work?
- How to receive, claim/decline, and connect to Houseful referrals