How does Houseful Concierge support you and the consumer?

Effective collaboration between consumers and agents: Ensuring support, strategy and seamless communication.

What is Houseful Concierge's main goal?

The Houseful Concierge’s main goal is to support both the consumer and the agent by ensuring the consumer has what they need - without overstepping. They rely on agent updates to guide their outreach, making sure their efforts align with the agent’s strategy.

When does the concierge reach out?

• First contact: to confirm a successful connection between the consumer and agent.
• Agent requested follow-ups: When agents ask for specific check-ins with consumers.
• Monthly courtesy check-ins: To ensure consumers feel supported throughout their home journey.

What does Houseful Concierge do before reaching out?

Before making the call, the concierge team reviews consumer and agent dashboard notes to ensure they provide informed assistance.

When will Houseful concierge not reach out?

• The agent is in the process of closing with the consumer.
• The consumer has requested no further assistance.